Frequently asked questions
Is Orneos really free?
Yes. The free account includes an @orneos.eu address, 5 GB of storage and all the apps. No credit card is required.
Where is my data stored?
On servers located in the European Union, operated by Contabo GmbH. Details are on the Sovereignty page.
Can I choose my email address?
Yes, you choose your username when you sign up: it becomes your address username@orneos.eu. Lowercase letters, digits, dots, hyphens and underscores are allowed.
Can I use Thunderbird, Outlook or Apple Mail?
Yes. Use the server mail.orneos.eu for IMAP (port 993) and SMTP (port 465), with your full address as the username.
Is there a mobile app?
Yes. Install the open-source Nextcloud app on iOS or Android, then connect it to app.orneos.eu with your Orneos username.
I forgot my password.
Use “Forgot password” on the login page. The link is sent to your @orneos.eu address and to your recovery email. Make sure you set one up in your account.
Can I share a file with someone who has no account?
Yes. Create a share link in Drive: it opens in any browser.
Will there be paid plans?
Yes, plans with more storage and address aliases are coming soon. Your free account can be upgraded without losing any data.
How do I delete my account?
Write to privacy@orneos.eu from your @orneos.eu address. Your data is deleted within 30 days.
Need help? Contact our support. contact@orneos.eu